Updated Tuesday 24th March
23.03.20 - The Prime Minister has announced that the UK will go into lockdown with immediate effect. The lockdown status is to be reviewed on 13.04.20. All non-essential businesses are to close. As a result we must assume that all hotels & golf clubs are closed until further notice.
What is the current situation?
As above, the UK is now in lockdown. Please contact us on email@example.com should you have any questions surrounding your trip.
Please do be aware that we are currently dealing with a large number of queries from clients. As a result, we must prioritise those clients that are due to travel imminently.
For those clients scheduled to travel later this year, we understand there is a degree of uncertainty surrounding the trips. Please still get in touch with us should you have any concerns at all.
Is it possible to postpone my trip?
We aim to be as flexible as possible so that we can still allow as many golfers to experience the golf that they have booked.
If you would prefer to delay your trip then please let us know. Given the current circumstances we are happy to look for alternative dates for your trip, or even postpone the trip indefinitely until more certain times.
We will attempt to deal with your request as quickly as possible, however please do bear with us as again, we must prioritise imminent bookings.
Will I be charged for any alterations to my booking?
No, there will be no charges for any alterations made to trips prior to the balance being paid.
After the balance is paid then we cannot guarantee that charges will not apply to any cancellations or amendments. These must be assessed on a case by case basis as we realise that either travel advice or travel restrictions which are out of our control may be implemented or altered at any point. Please contact us immediately should the advice for your local area change significantly.
As a result of this, we are looking to increase flexibility surrounding balance payments. See below.
Is my balance still due as agreed?
At this stage, yes, all balance due dates remain as stated on your completed itinerary. However, due to the current exceptional circumstances, we are reviewing the situation with our vendors.
As standard all balances are due one month prior to arrival. Though we are looking to amend this due date to 10 days prior to arrival, allowing greater flexibility for our clients. We are aware of how much of a difference that three weeks could make in the current climate.
Please check this page regularly for any updates as we cannot guarantee that we will be able to update each individual group as this matter progresses.
What if the advice from governing bodies changes? Either in my location or in the UK/Southport?
We are monitoring on-going advice provided by the WHO and the UK government very closely and suggest that our clients do the same. If any significant alterations are made then we will update this page accordingly.
If you are unable to travel due to local restrictions or restrictions put in place by the UK government then please get in touch with us as soon as possible on firstname.lastname@example.org and we will be happy to talk you through your options.